If you are not completely satisfied with Lockdown Insoles for any reason, we will accept returns (for a full refund, minus shipping) or exchanges within 30 days of your original purchase date. To be accepted for a return or exchange, your pair of Lockdown Insoles can have normal wear and usage, but may not be damaged, defaced, or altered in any intentional or reckless way (to be determined by the Lockdown Insoles team in its sole but reasonable discretion). Returns that do not meet our acceptable criteria may be returned to you without refund, or be subject to a damaged item fee. You are responsible for shipping your Lockdown Insoles to the address below. (If your Lockdown Insoles were damaged or defective upon receipt, see applicable paragraph below.)
HOW DO I MAKE MY RETURN OR EXCHANGE?
To start your return or exchange, please contact our Support Team at firstname.lastname@example.org with your name, address, and purchase date, and the Support Team will email you an RMA form. Please be sure to fill out the form as completely and accurately as possible. An incomplete or inaccurate RMA form may delay the processing of your return/exchange. Please make a copy of your completed RMA form for your files, and mail it and your Lockdown Insoles to:
8373 Prestwick Drive
La Jolla, CA 92037
Please allow 10-14 business days from the time you ship your return to allow us to receive and process your return/exchange. If we have any questions regarding your request during the return process, we will contact you using the information provided on your RMA form.
WHAT TO EXPECT WHEN MAKING A RETURN
If your returned Lockdown Insoles and RMA form are accepted, we will issue a refund to the original payment method for the paid amount of the returned item(s), minus a flat $1.00 processing fee for each returned item. Note: This processing fee is waived on all exchanges.
WHAT TO EXPECT WHEN MAKING AN EXCHANGE
If the item you wish to exchange for is out of stock when we receive your request, we will contact you for information on how you would like to proceed. If you received a discount promotion on your returned item, we will apply that same discount promotion to your new exchange item as long as the new item is applicable for that promotion.
RETURNING DAMAGED OR DEFECTIVE MERCHANDISE
If an item you receive is damaged or defective when you receive it, we will be glad to issue you a replacement of the same product at no cost to you. Please contact our Support team (email@example.com) to start this process, and provide an explanation with photographs. Please do not mail your defective item back to us before contacting our Support team, as we will not be able to refund your cost of shipping if you mail the item yourself.
RETURNING CLEARANCE MERCHANDISE
All items purchased during any clearance or closeout promotion are done so on an "All Sales Final" basis and are not eligible for return or exchange. If an item purchased from our clearance or closeout promotion is delivered in damaged or defective condition, we will replace the item if possible, or issue a full refund if a replacement is not possible.
REFUSING SHIPMENT UPON DELIVERY ATTEMPT
We at Lockdown Insoles do everything we can to get your order to you as quickly and accurately as possible. Upon delivery attempt, should you choose to refuse delivery of the shipment and force the carrier to return the shipment to us, a 15% restocking fee will be deducted from your refund. If you received a Free Shipping promotion on your refused order, the shipping and order processing fees that would have been charged upon return will also be deducted from your refund. If you paid for economy or priority shipping on your refused order, these will not be refunded per our regular Return policy.